Refund Policy
Refund Policy
Last updated: October 2026. This policy covers services bought from Pluralskills Private Limited ("Pluralskills", "we"): AI agents, voice AI, cloud and data work, and pilots. We want you to pay only for work that delivers value. Prices are in Indian Rupees (INR) and exclude GST unless stated. If your signed proposal or order form says something different, that document applies.
Before work starts: cancel and get a full refund, less any payment gateway charges. After work starts: we refund the part not yet delivered, based on the milestones in your proposal. Delivered and accepted milestones are not refundable. Not as described: if a delivered service materially differs from the agreed scope and we cannot fix it within 15 working days of your written notice, that milestone is refunded. Duplicate or wrong charges: refunded in full. Not refundable: third-party costs already paid on your behalf (cloud, API or licence fees), work you have accepted, and delays caused by late inputs from your side. Pilots and subscriptions: cancel any time; the current billing period is not prorated unless your agreement says so.
How to ask for a refund
Email contact@pluralskills.com within 15 days of the charge or delivery, with your invoice number and the reason. We reply within 3 working days. Approved refunds are paid in INR to your original payment method (UPI, card, net banking or bank transfer) within 7 to 10 working days; your bank may need a few extra days. GST is handled as the law requires and a credit note is issued. Your rights under the Consumer Protection Act, 2019 and other Indian laws are not affected by this policy, and disputes are governed by the laws of India and the jurisdiction in your agreement. Questions: contact@pluralskills.com or +91 44 4502 6924.